Q: On the PC, my game crashes when it starts up. What should I do?
A: We’re aware of the issue and we have talented people looking at this. In the meantime many players have been able to resolve this issue through troubleshooting. We'd recommend trying the steps here and contacting Customer Support at support.wbgames.com if you are still not able to start the game after trying them.
Q: I’ve lost my save data. What do I do?
A: This is an issue we’re actively looking into, but need your information. Please contact support.wbgames.com, and provide them with as many details as you possibly can.
Q: On the PC, I see two ‘screens’ when I’m playing Shadow of Mordor. How do I fix this?
A: This issue is caused when you’re trying to play the game with 3D enabled. Turn that setting off, and this issue will resolve. If that’s not the case, please try playing it in Borderless mode.
Q: I’ve started the game and played through the intro, but it won’t let me continue.
A: We designed Shadow of Mordor for you to get in, and play, ASAP. Chances are good that the game is still installing! Check to see if you’ve got a full install by trying one of the following:
Go to the Cross Media Bar where all your games are located
Highlight over Shadow of Mordor
Press the Options button
Check the File size
For Xbox One
Return to the Dashboard
Select Game and Apps
Highlight Shadow of Mordor
Press the Menu button
Select View Game Details
There is also a progress bar displayed at the bottom of the Shadow of Mordor tile which will tell you when it’s fully installed. If it’s still downloading then you will have to wait.
Q: I’m having framerate issues on PC in random intervals, any idea why?
A: Try the steps here to improve your performance. If none of these work, contact Customer Support at support.wbgames.com.
Q: My game is constantly crashing after playing for some time, any suggestions that can fix this?
A: Certainly! Try the suggestions here if you are crashing during gameplay. If these don't help you out Contact Sustomer support at support.wbgames.com.
Q: My cinematics are not playing audio but the game is, why is that?
A: This is because you will need the latest DirectX 11 patch. Let Steam update Shadow of Mordor for you to help resolve this issue. After any updates for Shadow of Mordor have downloaded exit Steam completely and relaunch Steam before trying the game again.
Q: My DLC isn’t downloading even though the code was redeemed, any suggestions?
A: Please make sure that the content was actually downloaded, sometimes you will have to manually download it. Try one of the following:
Go to your Library
Right click on Middle-earth: Shadow of Mordor
Make sure to check the DLC to get the install going
Highlight Shadow of Mordor of the Cross Media Bar
Press Down on the L-Stick to access the Overview
Select Related Items
Press My Add-Ons
Press the Download arrow for each Add-On
Go to the Main Menu of Shadow of Mordor
Select Xbox Store
It will bring you to the Marketplace Results of all the DLC you currently own
When you want to install, select the DLC
It will take you to the Add On Page